Terms & Conditions
Last Updated: 26th of August, 2024
Please read these Terms & Conditions carefully before using our services. By clicking to accept or agree to these terms when this option is made available to you, or by proceeding with the use of our services after these terms have been shared with you in any form, you agree to be bound by these Terms & Conditions.
1. Introduction
1.1. Role of Cleaners London Ltd: Cleaners London Ltd ("we", "our", "us") acts as a marketing and introduction service, connecting customers ("you", "your") with either independent cleaning companies or self-employed cleaners ("Service Providers"). We do not provide cleaning services ourselves and are not responsible for the performance or quality of the cleaning services provided by the Service Providers.
1.2. No Liability for Cleaning Services: By agreeing to these terms, you acknowledge and agree that Cleaners London Ltd is not liable for any actions, omissions, quality, or outcomes related to the cleaning services provided by the Service Providers. All responsibilities, including those related to scheduling, performance, and resolution of disputes, rest solely with the Service Providers and you.
2. Fees and Payment
2.1. Introduction Fee: You agree that Cleaners London Ltd is entitled to a commission fee for the introduction service provided, which is paid by the Service Provider. This fee is solely for the service of connecting you with a Service Provider.
2.2. No Customer Payment to Cleaners London Ltd: You will not be required to pay Cleaners London Ltd directly for the introduction service. However, the Service Provider may factor this fee into the charges for the cleaning services.
3. No Responsibility for Quality or Issues
3.1. Service Quality: Cleaners London Ltd does not guarantee the quality, safety, or legality of the services provided by the Service Providers, nor do we guarantee the suitability or qualifications of the cleaners, including background checks (e.g., DBS checks).
3.2. No Liability for Issues: Cleaners London Ltd is not responsible for theft, damage, financial transactions such as refunds, or any other issues that may arise between you and the Service Provider. All such matters must be addressed directly with the Service Provider.
4. Communication and Information
4.1. Communication Monitoring: Cleaners London Ltd reserves the right to monitor all communications between you and the Service Provider, including emails, chat logs, and SMS, to ensure compliance with these terms.
4.2. Obligation to Inform: You are required to inform Cleaners London Ltd if the cleaning services are terminated or if there is any change in the pricing or terms of the service agreement with the Service Provider. Failure to do so may result in legal action.
4.3. Honesty and Availability: You must be honest and responsive in your communications with Cleaners London Ltd. If we contact you regarding any matter, you are required to respond promptly and accurately.
5. Disclaimers and Limitations of Liability
5.1. No Guarantees: Cleaners London Ltd does not guarantee the availability, performance, or suitability of any Service Provider or the services they provide.
5.2. Liability Exclusion: Cleaners London Ltd is not liable to you or the Service Provider for any losses, damages, or costs arising from or related to the cleaning services or any other aspect of the relationship between you and the Service Provider.
5.3. No Responsibility for Problems: Any issues or problems related to the cleaning services must be resolved directly with the Service Provider. Cleaners London Ltd is not responsible for addressing or mediating such issues.
6. Termination and Replacement
6.1. Right to Terminate and Replace: Cleaners London Ltd reserves the right to terminate its relationship with the Service Provider at any time and, at our discretion, introduce you to a new Service Provider. We are not obligated to replace the Service Provider or continue providing services.
7. Legal Compliance
7.1. Compliance with Laws: You agree to comply with all applicable laws and regulations in your interactions with the Service Provider and Cleaners London Ltd.
7.2. Indemnification: You agree to indemnify and hold harmless Cleaners London Ltd from any claims, damages, or expenses arising from your breach of these Terms & Conditions or your use of the cleaning services.
8. General Provisions
8.1. No Hidden Information: You agree not to withhold any information from Cleaners London Ltd that could affect our relationship or the services provided.
8.2. No Financial Responsibility: Cleaners London Ltd is not responsible for any payments, refunds, or financial obligations between you and the Service Provider.
8.3. Amendments to Terms: Cleaners London Ltd reserves the right to amend these Terms & Conditions at any time. Any changes will be posted on our website, and it is your responsibility to review these terms periodically.
8.4. Governing Law: These Terms & Conditions are governed by the laws of England and Wales, and any disputes arising out of or related to these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
8.5. Severability: If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
8.6. Entire Agreement: These Terms & Conditions constitute the entire agreement between you and Cleaners London Ltd regarding your use of our introduction services and supersede any prior agreements or understandings.
9. Non-Solicitation
9.1. No Solicitation of Service Providers: You agree not to directly solicit the services of any Service Provider introduced to you by Cleaners London Ltd without our prior written consent. Any direct engagement with the Service Provider, bypassing Cleaners London Ltd, that results in our loss of commission or fees will be subject to legal action and the recovery of lost fees.
10. Confidentiality
10.1. Confidentiality of Information: You agree to keep confidential any information related to the fees, terms, and conditions of the Service Provider's engagement, as well as any proprietary information shared by Cleaners London Ltd. This includes not disclosing such information to third parties without our prior written consent.
11. Service Disruption
11.1. Service Disruption: Cleaners London Ltd is not responsible for any service disruptions caused by events beyond our control, including but not limited to natural disasters, strikes, technical failures, or interruptions in service from Service Providers. We will make reasonable efforts to resolve such disruptions but are not liable for any damages or losses arising from them.
12. Data Protection and Privacy
12.1. Data Collection: We collect and process personal data in accordance with our Privacy Policy. By agreeing to these Terms & Conditions, you consent to our use of your personal data as outlined in our Privacy Policy.
12.2. Third-Party Sharing: We may share your personal data with Service Providers to facilitate the services. You agree that such sharing is necessary for the performance of the contract and that Cleaners London Ltd is not liable for any misuse of your data by the Service Providers.
13. Indemnification
13.1. Further Indemnification: You agree to indemnify, defend, and hold harmless Cleaners London Ltd and its affiliates, officers, directors, employees, agents, and partners from and against any and all claims, liabilities, damages, losses, or expenses, including legal fees, arising out of or in any way connected with your access to or use of our services, your violation of these Terms & Conditions, or your violation of any rights of another party.
14. Customer Conduct
14.1. Appropriate Conduct: You agree to engage with Service Providers and Cleaners London Ltd in a professional and respectful manner. Any abusive, threatening, or inappropriate behavior may result in the termination of our services to you without notice.
15. Limitation of Liability
15.1. Cap on Liability: To the maximum extent permitted by law, the total liability of Cleaners London Ltd to you for any and all claims, whether arising in contract, tort (including negligence), or otherwise, arising out of or in connection with these Terms & Conditions, shall be limited to the amount of fees paid by the Service Provider to Cleaners London Ltd in relation to your service.
16. Dispute Resolution and Arbitration
16.1. Mandatory Arbitration: Any dispute, controversy, or claim arising out of or relating to these Terms & Conditions, including the breach, termination, or validity thereof, shall be resolved through binding arbitration in accordance with the rules of the London Court of International Arbitration (LCIA). The arbitration shall take place in London, England, and the language of arbitration shall be English.
16.2. Waiver of Class Action Rights: You agree that any disputes between you and Cleaners London Ltd will be resolved on an individual basis, and you waive your right to participate in a class action lawsuit or class-wide arbitration.
17. Changes to Services
17.1. Right to Modify Services: Cleaners London Ltd reserves the right to modify, suspend, or discontinue any aspect of our services at any time without notice. We are not liable for any consequences of such changes, including loss of service, data, or profits.
18. Severability
18.1. Severability Clause: If any provision of these Terms & Conditions is found to be unlawful, void, or for any reason unenforceable, that provision will be deemed severable from these terms and will not affect the validity and enforceability of any remaining provisions.
19. Responsibility for Legal Compliance
19.1. No Responsibility for Unlawful Conduct: Cleaners London Ltd is not responsible for the actions or conduct of any cleaning company or self-employed cleaner ("Service Providers") that may be unlawful, including but not limited to, failing to pay taxes, not being registered as self-employed, or not complying with other legal requirements.
19.2. Customer's Responsibility for Due Diligence: It is solely your responsibility to perform any and all necessary checks on the Service Providers, including verifying their legal status, tax compliance, registration as self-employed, or any other legal obligations.
19.3. No Guarantee of Accuracy: While Cleaners London Ltd may provide information about the Service Providers, we do not guarantee that this information is accurate, complete, or up-to-date. You agree that any reliance on such information is at your own risk, and Cleaners London Ltd is not liable for any inaccuracies or omissions.
19.4. Acceptance of Risk: By agreeing to these Terms & Conditions, you acknowledge and accept that it is your responsibility to ensure the legal and proper conduct of the Service Providers and that Cleaners London Ltd is not liable for any consequences arising from the Service Providers’ failure to comply with legal requirements.
Acceptance
By clicking "I Agree," or by proceeding with the use of our services after these Terms & Conditions have been shared with you in any form (including electronically or in print), you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.